You can always contact us for any return or exchange questions at info@bravenc.com


Returns / Exchanges 

 To be eligible for a return and/or exchange, your item(s) must be unused, unworn, and in the original condition that you received it in within 30 days of purchase. Unfortunately after 30 days, we are unable to process any returns or exchanges.


Once your return is received we will send you an email to notify you that we have received your returned item. Once inspected, if approved, your refund will be processed, and a credit will automatically be applied to the original method of payment  within 7 business days for the value of the item returned and any applicable taxes associated with the item. Shipping costs are NON-REFUNDABLE.


Once your exchange is received, we will notify you with an email. We will also notify you of the status of your exchange and tracking information for the exchanged item shipped back to you.


You will be responsible for paying for your own shipping costs for returning your item. Original cost of shipping to you is non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee and cannot be held responsible if we do not receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For ALL returns/exchanges, please e-mail us at brandnewconscious@gmail.com and include your order number to initiate the refund/exchange process.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. 

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