24 HR PACK AND SHIP - SHIPPING

Brave New Culture will ship within 24 hours of receiving your order. Please note, that orders placed on Friday will begin processing on the following Monday. All domestic orders (Canada) are shipped via Canada Post and all international orders are shipped via DHL. Once an order has been shipped, you will receive a tracking number via email. If there is an apartment number or unit number associated with your address, please make sure to include it.

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which may cause delays and costs beyond original delivery estimates.

If we are unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Brave New Culture is not responsible for payment of return shipping costs levied by the courier. Similarly, Brave New Culture is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

Brave New Culture does not assume any responsibility for damaged packages.